Blizzard are not delivering a quality service.

[biloxy]

This is world of screwed you craft. And that is what it should say on the box, if this game was actually attempted to be hosted on UK hosts the UK government would have them closed down. Thats a fact. Their customer service in europe is non existant, their ingame gm's are beyond stupid it defies belief. And 99% of all server maintanence these days comes with 2 days off line.

99% of all normal servers on the european realms, are now on hiatus taking pretend maintanence breaks, while blizzard encourage already full servers to be more populated that they become unstable and crash, or so laggy you cannot play on them.

However in the beginning they promised new datacentres..so this maintanence would be cut down to once a fortnight...but no because they didnt get the datacentres they promised, they carried right on with the bs lies they had been doing all along.

You see folks there are no 'new' datacentres in europe for wow. Many people people previously thought the service was dire with not being able to login, giant queues and lag so bad it defied the server was still running yadda yadda. Now its without exaggeration even worse than back then.

You see the point is blizzard have come unstuck so many times with their blatant lies about one thing or another. The fact that the european realms are now far more worse than when the game launched, means they are not doing their jobs in the slightest.

We where promised new data centres, we where promised new hardware upgrades to our servers...yet with these lies, come the brutal fact that things are now much worse than what they where before hand...so what in the hell are they doing?

They are saving money and giving us a huge bum deal. it started with 8 hours a week offline, sure fair enough, database maintanence..I can accept this since they go offline from 3am paris time-10 am paris time. This time is no longer...because the time now is 5am paris time -11am paris time. However each week 2/3rds of the normal servers are almost offline for 2 days of the week these days.

What will it become january a complete week off line each fortnight? Just think for a moment...they cant even handle wow, how in the name of christ are they going to handle tbc??

Yet in 100% of all cases according to the people at blizzard, it isnt the crappy host who is at fault when clearly it is...it's your fault.

Another huge problem, is as soon as AQ opens its doors the server (all servers) goes to hell. Lag is reported by thousands of people all over the place. The server becomes unstable..necessatating 2 days off a week....yet the server is perfect without AQ open...that should have sent the morons at blizzard a clear cut message...dont open instances the server cannot handle, or the host for that matter. But blizzard in their ultimate stupidty keep the instance opening, thus making the european servers even more problematic each week..the only way this will end is when the idiots at blizz europe are fired. And boy do they need to...they have to be the single most incompetant people in the world.

They warn and ban people for swearing in servers, yet allow botters to continue botting each day and week, with no bans ever. They allow goldsellers to flurish...they do nothing to stop them. Yet they know perfectly well AQ has to be shut down..yet they keep it open...they have their heads up their asses fulltime.

The reason the servers are crapped out is for 3 very valid reasons alone.

1: bad management by euro blidiots.
2: Bad isp host telia.net
3: AQ is the main reason why servers lag to hell, and also the reason why they need to take servers offline for days at a time.

I have been on both aerie peak and lightbringer when they where launched..and everything was wonderful upto the point both servers within side 8 weeks had AQ opened..and both servers went immediately to hell.

The honour system on both these servers is screwed up beyond repair i believe...60% of the time your not getting the honour you quite clearly got...which gives you less ranking points.

The higher lvl you are the easier it is to gain rank is just plain bs. I spent months at lvl 55 at av trying to get to get a high rank....230 thousand honour and I am still a sergeant major? WTF gives there? I suspect like others have said between the two servers there has to be around 25k people playing on both these servers...hence the pathetically high honour you need to gain before even being considered for ranking.

Everything about this game is beyond flawed yet no one demands a better service....your paying for a crapped out game like me...and this is why it is hosted in france and not in the UK, where this game would be shut down

You are being charged for a non existant service. Customer service only exists inside the game...when gm's send you warnings because someone insulted you, and you tell them to shut the f up. and they get away with the intial abuse.

I am too tired to continue with this, but I have put voice to thought, and am tired of this crappy badly designed game to care any longer.

Account cancelled.

[bwirum]

I don't get it. I think the servers have been a lot better lately. The only 2 day maintenance we had was the announced prolonged one. Others have been promptly shut down during the night and back up by 11am. Login-queues are shorter, to the point of not being there, battlegrounds have shorter queues, there's less lag, I'm quite happy with the way things are.

So, I don't get it.

[Valas Azuviir]

Welcome to the boards. Please pay close attention to our forum rules (http://forums.worldofwar.net/rules), lest your stay here becomes a short one.

Nice rant btw, though I do have to point out that country/nationality bashing isn't allowed on these boards, falls into the category of flaming. So please do not do so again. In addition, considering you cancelled and seemingly have no interest to return to the game, I do wonder why you're on these forums in the first place. My first gut impression would be: to troll, and that's a no no as well, but let us see how you develop.

[Mallstrop]

If there's one thing I can't stand to read, it's people that come up with a load of rubbish arguments to show are blizzard are evil money grabbing people(replace with rude word if you want) that don't care about customers. I've been playing WoW for 2 years now and since my self and 6 Million others are still playing, they must be doing something right.

99% of all normal servers on the european realms, are now on hiatus taking pretend maintanence breaks

You come here during the maintinance time and complain that they have taken down the servers? You forget to mention however that it is planned, not just a random server crash. To me you're implying that the servers are down all the time. They do the maintinance over night so it's not getting in every ones way.

So this maintanence would be cut down to once a fortnight...but no because they didnt get the datacentres they promised, they carried right on with the bs lies they had been doing all along.

Maintinance every other week, that means once every other week I can stay up all night playing that I can't manage at the moment. What you have to remember though is that WoW has grown to a level that's not been seen before in online gaming, I don't think even the craziest analyst saw WoW growing to the level it has.

However each week 2/3rds of the normal servers are almost offline for 2 days of the week these days.
First you complain about us not getting new servers, do you realize that the 2 day maintinance is so they can move to better servers in preperation for TBC? I'm not going to quote your next paragraph but would you rather them stick to these servers or take the servers offline for 36 hours and get servers that have a chance under the TBC load.

Another huge problem, is as soon as AQ opens its doors the server (all servers) goes to hell . . .that should have sent the morons at blizzard a clear cut message...dont open instances the server cannot handle, or the host for that matter. But blizzard in their ultimate stupidty keep the instance opening, The only lag I ever saw was at the gate opening event, I'll admit that it was a slip up on blizzard's part, bringing so many people to 1 area. The server did crash 13 times and the event bugged because of it, but 30 mins after the server stabalized, a GM came in and forced the event to continue. I personally held on through the disconnects and was lucky enough to join in with the event. I can easily say that it was my favorite night in game so far, I've not had so much fun before or since then.

I've however not noticed any lag problem since then. I'm not on a small server, in fact the server I'm on is amoungst the most populated servers, until earlier this month we'd have queues at peak times.

As for what you say for closing AQ, since you're asking for it to be closed, I assume you're not raiding? Once you clear BWL, AQ40 is a very usefull stepping stone before heading to Naxx, the bosses you'll find there are very challenging and very much enjoyable (To start with anyway). I wouldn't step into Naxx Without taking down atleast a few AQ40 bosses.

As for the 20 man, a lot of guilds are too small to head into 40 man instances, if you remove AQ then you're taking away half of their content, it's also a very nice training ground before stepping up to 40 mans.


They warn and ban people for swearing in servers, yet allow botters to continue botting each day and week, with no bans ever.
Not long back the banned 96,000 bots. Lets do a little maths.

Lets assume 60 seconds per botter to check if they're a bot and to ban the account.
96,000 seconds = 1600 hours = 66.67 days.

That's almost 67 man days just to close that amount of acounts before considering various factors such as false alarms.

The honour system on both these servers is screwed up beyond repair i believe
Hmm, there's a patch just gone onto test server which totally changes the honour system, lets see if it's beond repair after that.

The higher lvl you are the easier it is to gain rank is just plain bs. I spent months at lvl 55 at av trying to get to get a high rank....230 thousand honour and I am still a sergeant major?
Level to 59 if you're sticking in that bracket. My brother's doing it with his rogue on a big server. The queues are shorter in that bracket than at 60 so he does quite well for him self, 2 weeks of honour and he's rank 7, Knight Lieutenant or something. He only played after school but managed 150k honour each week.

Everything about this game is beyond flawed yet no one demands a better service....your paying for a crapped out game like me...and this is why it is hosted in france and not in the UK, where this game would be shut down
The rest of your arguments I could let slip, but when some one says that to me, they insult me personally. You're questioning my intelegence, why would I pay for the game if it wasn't giving me what I wanted? Why would 6 Million other people do the same thing. There are small flaws with everything if you look hard enough, personally I can't think of any flaw in the game since I can play happily pretty much when ever I want to.

You are being charged for a non existant service. Customer service only exists inside the game...when gm's send you warnings because someone insulted you, and you tell them to shut the f up. and they get away with the intial abuse. The service outside the game is pretty good, they have email addresses and forums where you can get help, I think they even have phone numbers but I've never needed to use them.

Account cancelled.
Can I have your stuff?

[Dutchgrass]

I play EU, my server had some issues in the past, those are resolved and it works fine. Extended maintenance is fine with me as it tends to result in better server stability during the rest of the week.

They recently banned an enormous amount of botters. I'd rather see them check and double check suspicious players to be sure they're botting than ban innocent players on the spot.


I am too tired to continue with this, but I have put voice to thought, and am tired of this crappy badly designed game to care any longer.

Account cancelled.

Did you really have to write an essay to come to this conclusion? Six million people seem to think otherwise.

[det]

Okay..I am too annoyed by goldsellers that can stand in the middle of Orgrimmar and advertise. With GM on 24/7 those should be removable in a second. Plus even if the goldsellers who whisper me with names like "wsgefahtz" just delete and create new characters...there must be a way to find and ban them.

Apart from that...hm...what is the purpose of the thread? There are things that annoy me, indeed...but overall the game works great for me...and I won't cancel my account because you hate it.

So what?

[mesonm]

Account cancelled.

I'm glad I didn't waste time reading your diatribe...

You could have saved yourself a bunch of time by starting with this...

[dahquim]

Hi All, regular viewer, but hardly post (search answers most of my questions).

I say hardly this is my first post. lol

Im on a large server and have been playing for around 4 months, when i started there were queue times upward of 1 hour, however since maintenance about a month back i have had no wait times (apart from last night buit that was for about 2 minutes). I have found that there server seems to be going from strength to strength.

Dahquim

[Mincemaker]

I noticed that as well. Queue times on my side either stays the same, or just keeps decreasing. All sorts of server problems, lag included, just keeps getting better. I have to say we are getting better and better service, contrary to what the OP said.

[untoldhatred]

The maintence stinks when it's happening i do agree but i dont think it happens that much and the game does seem better i dont lag as much in stormwind it seems like... I've been playing blizzard games for years i think there only problem is realeasing games on time (starcraft ghost post poned indefinatly thats what the guy on the phone said :cry:)

[rgirty]

Here is the answer to all of the posts you see like this.

Blizzard did not expect WoW to explode like it has, and become the monster it has become. They do not have the infrastructure in place to handle it.

They also have the task of trying to push through an expansion to keep the customer base happy.

I'll relate it to a real life situation.

Blizzard builds a 3 bedroom house. 25 people move in, they quickly begin to complain that the que time for the shower is unreal! The complaints continue to roll in. Blizzard starts trying to add more rooms onto the house once a week during a scheduled time, people again begin complaining about the noise disturbing their funtime. Blizzard keeps trying to upgrade the house, but people keep moving in at a rapid pace.

There are only really two ways to correct the issue, stop letting new people move in or keep upgrading and make people live with the disruption of their funtime.

Blizzard isn't going to stop letting people sign up for its game, so guess what is going to happen?

I realize that blizzard is 100% ZOMG awesome, but they could not predict this explosion of business and I believe they are doing their best to compensate.

[Calabar]

This is world of screwed you craft. And that is what it should say on the box, if this game was actually attempted to be hosted on UK hosts the UK government would have them closed down. Thats a fact.

I stopped reading right there. Anyone who claims their opinions are facts has lost all credibility with me.