Cannot connect to WoW nor its website ... HELP! [Archive]

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syed

02-01-2007, 04:39 AM

Hi,

I have been trying to connect to WoW since yesterday and the server does not response i.e. i get hung up when the message box says CONNECTING ... and after a few minutes it says cannot connect.

Even if I try to open www.worldofwarcraft.com, it times out and does not open.

Can anybody please point me out if there is anything wrong with me (i.e. WoW is working) or eveyone is having the same problem.

Your help would be really appreciated.

Regards,

Syed

Valas Azuviir

02-01-2007, 10:44 PM

Looks like it's a problem on your end, though if it's ISP or firewall or even router related I couldn't begin to say. Though, my initial impression would be ISP, considering you can get to this place.

To cut and paste the answers on their FAQ on cannot connect section.

If you are having problems connecting to the World of Warcraft game servers, please try the following steps one at a time and then attempt to connect again, as each step has the potential of solving the connection issue.

Step 1:
Check the Server Status

Please go to the World of Warcraft Realm Status Forum (http://forums.worldofwarcraft.com/board.html?forumId=11113&sid=1) and check the status of the game servers before continuing to more advanced troubleshooting steps. If the servers are indicated as being unavailable, please try your connection again at a later time. If the page indicates that the servers are available, or if you cannot reach the page to check the status, please continue on to the next step.

Considering, you cannot connect at all. This is not relevant.

Step 2:
Confirm your Internet Connection

Before attempting to connect to the World of Warcraft game servers, please confirm that your computer is able to connect to sites on the internet. One simple way to do this is to open a browser and try to connect to our World of Warcraft Website (http://www.worldofwarcraft.com/).

Broadband Internet Users

If you are unable to connect to any websites or other internet-based applications even though your modem is on and the cables are all connected correctly, then please contact your Internet Service Provider for further troubleshooting steps.

AOL Users

You will need to make sure you are connected to AOL and logged into your account. Then minimize the AOL program and run World of Warcraft. Once at the game's main menu, select Log In, and you should be able to connect. Also, please confirm that you are using the main account and not sub-accounts created for other household members.

The next step is to make sure you have the newest version of America Online (AOL). You can find it on AOL's Webpage (http://www.aol.com/) (choose the download link at the bottom) or by using AOL Keyword: Upgrade.

To check your current AOL version:

1. Start America Online.
2. Click on the Help menu.
3. Click on About America Online.

Due to its online nature, World of Warcraft is considered by Parental Controls to contain mature content and will be blocked. To ensure this does not happen, please ensure that Parental Controls are completely disabled on your AOL account.

Other Dial-Up Service Users

If your computer is not set up to dial your Internet Service Provider automatically when an application attempts to access the internet, then you may need to manually initialize the connection before starting the game. Most ISPs provide a desktop shortcut or similar means for initializing the connection. If you are unsure how to do this or are unable to connect to your ISP successfully, then please contact your ISP directly for further assistance.

Step 3:
Check for Updates

Out-of-date drivers or operating system files can cause connection issues. Please check for the following updates:

Operating System Updates

Be sure that you have the latest updates for your operating system.

* Windows updates are available here (http://windowsupdate.microsoft.com/).
* Mac OS X updates can be obtained by clicking on the "Apple" icon and choosing "Software Update...".

Broadband Users: Modem and Network Card Updates

There are several drivers that, if out-of-date, could cause issues for broadband users. If you need more help in locating drivers for your hardware, please contact the hardware manufacturer or a qualified technician.

* If you access the internet through an external broadband modem, be sure you have the latest firmware and drivers available for your modem.
* If your computer connects to the modem via USB, be sure you have the latest drivers for your motherboard or your USB PCI card.
* If your computer connects to the modem via Ethernet, be sure that your network card has the latest drivers installed.

Dial-up Users: Modem and ISP Software Updates

If you use a dial-up modem to connect to your ISP through your telephone line, be sure that you have the latest software from your ISP and the latest drivers for the model of your modem.

Step 4:
Firewalls, Routers, and Internet Connection Sharing

If you are using any type of firewall, router, or you are sharing your internet connection between multiple computers, you may need to set your system up to allow access to the World of Warcraft game servers. The firewall or router will need to allow unrestricted communication on TCP Port number 3724.

We do have a networking assistance page (http://www.blizzard.com/support/wow/?id=aww0790p1) that contains valuable steps for issues such as these.

Please note that Blizzard Entertainment is unable to assist directly with the configuration of firewalls, routers, or network configurations. If possible, try uninstalling any firewall applications on your computer, and physically removing the router from your internet connection (by having your computer connect directly to your modem).

This will allow you to identify whether the firewall or router is responsible for the connection problem. If this turns out to be the case, please consult the documentation that came with that networking product, or contact the manufacturer for further assistance setting it up properly.

Step 5:
Test your Internet connection

Running a Traceroute can help identify where the connection problems are occurring. The Traceroute program tests the connection from your computer to the target location you specify and every "hop" in between. Using this program you can determine at what location the data you are sending is running into a problem.
Steps to run the Traceroute command

For Windows:

1. Click Start and then Run
2. Type in "command" or "cmd" and press Enter
3. In the command window, type 'tracert us.logon.worldofwarcraft.com > C:\tracert.txt' (without the quotes) and press the Enter key.

A file will be created on your C: drive called tracert.txt that contains your Traceroute information. Please be patient when waiting for the tracert command to complete, it may take several minutes. When you are returned to the command prompt, then the trace is complete. Please attach your tracert.txt to your reply for further analysis.

If you would like to analyze the results yourself, try our step-by-step explanation of the output produced by the tracert command below.

4. Type exit and press the Enter key to close the command window.

For Mac OS X:

1. Go to the /Applications/Utilities folder and start the Terminal application.
2. Type traceroute us.logon.worldofwarcraft.com > ~/Desktop/tracert.txt and press the Return key. A file will be created on your Desktop called tracert.txt that contains your trace route information.
3. Quit the Terminal application.

I ran Traceroute, now what do I do?

Open the tracert.txt file. You will see three kinds of information regarding the route that internet traffic is taking from your computer to the game servers:

1. The number on the far left is the hop number.
2. The next three numbers (with 'ms' after each one) is the length of time, in milliseconds, it takes for your computer to receive a response from the computer you are trying to contact. A high value, for example greater than 200 ms for broadband or 350 ms for dial-up, indicates that traffic is slow, and can cause latency or 'laggy' play. Asterisks (*) indicate that your computer did not receive a response from the computer you are trying to contact at all, which can keep you from connecting to our servers altogether, or cause you to be disconnected abruptly.
3. The final piece of information is the DNS (or 'name') and/or the IP number of server you are trying to contact on this hop. If you did not receive any responses from this server, you may receive an error message such as 'Request Timed Out' or 'Destination Host Unreachable'.

IMPORTANT: Since our World of Warcraft servers are protected from unsolicited traffic and attacks, all the hops after you have reached our server may give you an error message such as 'Request Timed Out' or 'Destination Host Unreachable'. Our current server names begin with various mixes of numbers and letters, and end in the following addresses:

attens.net (example: mdf1-bi8k-1-ve-114.lax1.attens.net)

All error messages you may receive after contacting our server can be safely ignored for troubleshooting purposes, and they do NOT indicate a problem with your internet connection.

If you see any error messages or asterisks in your Traceroute for the hops before you reach our World of Warcraft game servers, you may need to contact your Internet Service Provider (ISP) and provide them your Traceroute results for further assistance. Once the information has been submitted, it may take several days for the problem to be identified and resolved. Remember that Blizzard Entertainment can only ask your ISP to fix an issue; the best results come when you contact your ISP directly.

If, you need additional help, because you cannot access their networking assistence page, then just say so. And I'll do some screenshots and host them over at photobucket for you to see.

syed

03-01-2007, 08:16 AM

Thanks ... I got the issue resolved.

There was something wrong with the ISP that all the sites that were routed through the Hong Kong server were not working.

Now it is working

Thanks for your detailed help though :)

Regards,

Syed

Medalas

03-05-2007, 01:05 AM

Same problem with me it says connecting and then it stops but the website loads fine and i think my isp is okay

jasonk

26-10-2007, 09:26 PM

I realize this thread is a little old, but I just started having the same problem as many of you.

I live in LA. I have a Windows XP desktop (wired) and a Mac OSX Macbook Pro (wireless) at home with my Time Warner broadband. Until a couple weeks ago, everything worked fine. Now I cannot access the www.worldofwarcraft.com site and most of the other Blizzard sites from home.

However, I have no trouble getting to the site at work, both on my Windows desktop and on the same wireless Macbook Pro.

I ran a traceroute on my Macbook Pro at home and this is what I got:

1 buffalo.setup (192.168.11.1) 1.529 ms 1.236 ms 2.104 ms
2 cpe-76-172-224-1.socal.res.rr.com (76.172.224.1) 9.358 ms 8.533 ms 8.265 ms
3 gig2-22.vnnyca2-rtr2.socal.rr.com (76.167.5.61) 10.628 ms 8.162 ms 7.393 ms
4 cpe-76-167-5-229.socal.res.rr.com (76.167.5.229) 12.541 ms 10.161 ms 11.231 ms
5 tge1-3-0.tustca1-rtr1.socal.rr.com (76.167.2.66) 11.476 ms * 10.803 ms
6 te-4-1.car1.tustin1.level3.net (4.71.104.157) 17.359 ms ge-6-1-129.hsa1.tustin1.level3.net (4.79.140.37) 16.779 ms te-4-1.car1.tustin1.level3.net (4.71.104.157) 17.346 ms
7 ae-3-3.ebr1.losangeles1.level3.net (4.69.132.218) 15.028 ms * *
8 ae-11-51.car1.losangeles1.level3.net (4.68.102.12) 14.157 ms ae-11-53.car1.losangeles1.level3.net (4.68.102.76) 13.826 ms ae-11-55.car1.losangeles1.level3.net (4.68.102.140) 16.169 ms
9 192.205.33.229 (192.205.33.229) 14.460 ms 14.234 ms 13.237 ms
10 12.127.3.210 (12.127.3.210) 17.098 ms 15.709 ms 15.857 ms
11 12.127.3.185 (12.127.3.185) 21.633 ms 13.758 ms 14.123 ms
12 12.122.255.74 (12.122.255.74) 15.480 ms 17.059 ms 15.921 ms
13 mdf001c7613r0004-gig-12-1.lax1.attens.net (12.129.193.246) 16.607 ms 15.264 ms 28.371 ms
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
31 * * *

Any ideas on what is happening and how I can fix it?

I dread the idea of calling Time Warner only to spend an hour of my life being told to reboot my modem, my computers, and the dozens of other worthless ideas they come up with before blaming the problem on something other than themselves and telling me there is nothing they can do.

Thanks for your help!

Kalos

26-10-2007, 10:08 PM

I hate to sound unhelpful, but this is something only two people can really help with, Blizzard and your ISP. Problem is, if you phone either, they tend to blame one another. But the best you can do is tell them you are having difficulties because of thier routing issues.

ChaosSaber

26-10-2007, 10:12 PM

Go to a computer that can connect to the official site and post your issue on the official boards, along with that tracert. If it is an ISP issue then other people are probably having the same problem.

Sarkhan Vol

18-02-2009, 07:48 PM

elsegundo

18-02-2009, 08:24 PM

Not helpful. I have the EXACT same problem, except its not my ISP.
I have
-Connected directly to modem
-Turned off all firewalls
-Tried Firefox and Internet Explorer

My laptop connects to www.worldofwarcraft.com fine, so its not my ISP.

Please i need something HELPFUL.

For example, how do I unblock ports? that TCP Port 3724 or whatever thing makes no sense to me.
I WANNA PLAY WOW!! :cry:you went and rezzed a 2 year old thread to tell the guy he wasnt helpful? he wasnt even helping you. he was helping another guy. plus... if you dont know how to unblock a port, i suggest searching it. google perhaps. and if it still makes no sense to you, dont blame the person giving advise. blame the person who cant understand it.

mesonm

19-02-2009, 12:03 AM

Valas Azuviir

19-02-2009, 12:46 AM

Not helpful. I have the EXACT same problem, except its not my ISP.
I have
-Connected directly to modem
-Turned off all firewalls
-Tried Firefox and Internet Explorer

My laptop connects to www.worldofwarcraft.com fine, so its not my ISP.

Please i need something HELPFUL.

For example, how do I unblock ports? that TCP Port 3724 or whatever thing makes no sense to me.
I WANNA PLAY WOW!! :cry:

Eh, it might not have been useful to you, but it was useful to Syed who started this thread and that's all I cared about at that point.

Would it be nice if it proved to be helpful to you as well? Yup, but it isn't mandatory.

Nor am I particularly inclined to be helpful to you right now, considering how you presented your problem.

Or in short, ask Kalos nicely for help. This is his turf after all.