account trouble

[Deadleaf]

hey peeps this is the only working wow-europe forum i have come across to get any help with my problem so please forgive me if i have posted in the wrong place ...

i logged onto world of warcraft earlier today and played my game with no troubles , i got home from work (same day) and thought i'd go play some more . so i loaded up world of warcraft and logged in and to my suprise i got a message "your prepaid hours are currently used , you have to purchase more to continue playing" so i clicked ok and then clicked the "account management" button found on the WoW main log in screen which took me to the http://www.wow-europe.com/ account logon page where i continued to put my username and password ... but it wouldent accept it , all i need to do is renew my subcription but cant logon to do so because..

1. wont accept my account information.
2. the site dose a 404error on my and blows up :P


if anyone can let me know if there is a way of fixing this or if there is a way of contacting wow-europe because the support section of there website just crashes ....

sorry for the long post but look foward to hearing your comments

Deadleaf

[Valas Azuviir]

Maintenance day on wednesday tends to lead to a massive run on the official site, which probably has something to do with your problems.

Give it another whirl on thursday. Otherwise.


Contacting Billing:
Our Billing department provides assistance with account and billing issues you may have with your World of Warcraft account.

Our phone-support opening hours are:

10:30 am to 08:00 pm (Paris time), on Monday and Tuesday.
11:30 am to 08:00 pm (Paris time), on Wednesday.
10:30 am to 08:00 pm (Paris time), on Thursday.
10:30 am to 07:00 pm (Paris time), on Friday.

Phone support is provided in English, French, Spanish, and German. As we have many nationalities in Blizzard Europe, we may be able to answer your queries in other languages but this service cannot be guaranteed. You can also contact our Customer Support Team through our Webform (http://www.wow-europe.com/support/webform/billingDefault.html?lan=en) or use our FAQ section (http://faq.wow-europe.com/en/category.php?id=4).

Contacting Account and Billing by phone, from:

Austria: 0800 677 529 (free)
Belgium: 0800 497 63 (free)
Denmark: 80 881 086 (free)
Finland: 0800 115 269 (free)
France: 0805 305 031 (free)
Germany: 0800 101 2242 (free)
Italy: 800 985 830 (free)
Netherlands: 0800 0203479 (free)
Norway: 800 12 277 (free)
United Kingdom: 0800 931 0800 (free)
Spain: 800 099 812 (free)
Sweden: 0200 897074 (free)

What They Cannot Help With:

The Billing department cannot help with technical problems, account suspensions or in-game issues. For technical problems you should contact our Technical department (http://www.wow-europe.com/en/support/technical.html). If your account has been suspended or banned you should contact our Account Administration department (WoWAccountReviewEU@blizzard.com). In-game problems are handled by our Game Masters (http://www.wow-europe.com/en/support/gamemasters.html) who can be reached by submitting a ticket in-game.