Unable to Connect to WoW.com

[Antega]

World of Warcraft, the game, works fine. (Recently had some issues connecting, but was fixed by resetting my router / modem)

I have virgin NTL broadband, 10mb :grin:

Recently, for the past week or so, I have been unable to connect to

www.worldofwarcraft.com

www.wow-europe.com

or even the korean one!

I tried everything, resetting my modem, router and such. Turned off my firewall etc. Still not worked.

Anyone able to offer some advice? My last line of call is to get in touch with virgin tech support, but we all know how hard (and time consuming) that will be.

=( Any help?

[Kalos]

Both are up and online. It's your connection.

[MeeInOC]

I've been having the same problem and it started almost a week ago. I have a different ISP however (SBCGLobal). I thought it was my connection but I can hit every other site I've tried (including www.blizzard.com).

I've tried 3 different computers, 2 different operating systems, different browsers (ie6, ie7 and firefox2), but still cannot get to www.worldofwarcraft.com.

At least I know I'm not the only one now.


-MeeInOC-

[ludacrits]

i got the same thing goin on, i can get on wow, bnet, and every other website/game server i normally use but cannot connect to worldofwarcraft.com or starcraft2.com, started about a week or so ago
i've tried 2 computers, resetting my router to factory defaults and redoing all the ports, turning my firewall off, using explorer instead of firefox, reinstalling firefox and explorer and trying again, connecting directly to my modem, and letting time heal it and nothing has worked
my isp is also different, comcast cable

[colmkewl]

pmed u the link for it

[druidymgee]

dude its pretty unbelievable. I have the EXACT problem. i have 10meg ntl and cant get on wow . com or wow europe.com and its gash. its been like it for about a week now. ive rung blizard and ntl - who suck btw :/ and ive done EVERYTHING i mean everything.. even makin own proxy servers and ****. i dnt know what the problem is :(
you live in east anglia area by any chance?

[Zenrose]

I have been having the exact same prob and tried everything. I have 3 pc's here in the house and none of them will connect, I have tried everything I can think of. Well, I will keep an eye on this thread and hopefully someone will have a solution...

[mormaul]

I was having the same issue. There was a post on the Official Forums about the same thing.

Try opening a command prompt:

Win 2k, XP, Vista - Start > Run > type CMD in the box and click ok

Win 9x - Start > Run > type Command in the box and click ok

in the dos prompt type:

ipconfig /flushdns

[Lululu]

I have been having the exact same problem. I tried the flushdns and it didn't help. What is the problem? I really need to log on to the WoW site. Please help.

[Kalos]

Yell at your ISP. Often takes multiple calls before they change anything beyond the standard advice, so don't expect problems to be solved in one phonecall. I had to do something identical recently over connection speeds, your ISP controls all the routing, including the DNS. Sometimes you can deal with the connection, but the person who knows it back to front, side to side, ground to roof, that's your ISP. It's a routing problem, somewhere inbetween you and the website, not a problem of Blizzard's own.

[MeeInOC]

Yell at your ISP. Often takes multiple calls before they change anything beyond the standard advice, so don't expect problems to be solved in one phonecall. I had to do something identical recently over connection speeds, your ISP controls all the routing, including the DNS. Sometimes you can deal with the connection, but the person who knows it back to front, side to side, ground to roof, that's your ISP. It's a routing problem, somewhere inbetween you and the website, not a problem of Blizzard's own.


I'm not saying it's Blizzard's fault, per se, but... the same problem seems to have affected several people at the same time, and some of those people are using different ISP's.

It seems unlikely that something happened to several ISP's at the same moment to cause the same problem to a handful of their users which, incidently, only seems to affect Blizzard's websites. It seems more likely that Blizzard made a change to their webservers which would then affect everyone at the same time. It could be that they adjusted a setting that made it less tolerant to some factor involved in the internet connection which is why some people are experiencing the problem while most are not, or it could be something totally different, I don't know.

The problem is, as of right now, none of us knows.

And... yelling at your ISP about something like this, when we don't know what has caused the problem, might not do much. In fact, I have a pretty good feeling that if you called your ISP and said "I'm having a problem with my connection. I can get to every site I try except for 5 or 6 that are all owned by Blizzard." that your ISP's answer is going to be "It must be a problem on Blizzard's end."

-MeeInOC-

P.S. For what it's worth, I managed to get my connection squared away without calling my ISP, and I wish I could tell you all what I did, but... I just took my laptop near my router and modem and started bouncing back and forth between the router's settings and the modems settings. Sometimes I was plugged directly into the modem, sometimes into the router, and sometimes I had to use Wi-Fi, but... I finally found some combination of settings among everything that got all my systems able to access the sites again (albeit, after having found settings that kept me off the net entirely, and in some cases unable to access my modems and routers settings)

[Kalos]

The fact that changing the DNS works is almost certainly pointing to the ISP. They control the majority of the featuerettes around that function. We as users don't get to touch most of that. Sometimes jiggling the setting on your end will in turn trigger the ISP's automated systems to do something. For instance, if my router fails to achieve a level of performance equal to 1.5 MBPS or slightly above within 10 seconds of bootup, the network that all ISPs using for routing in this country concludes my speed to be unachievable at 1.5 mbps and reassigns me the speed 1.0 MBPS for three days, impossible to reset to the higher speed. Both inside and outside of my control. The only chance to reach the higher speeds is to use a faster router at home, and get it to achieve levels necessary to hold 1.5 or even 2.0 MBPS, it always rounds down to the nearest 500 kilobytes.

What I'm saying is, there's a huge amount of activity between the ISP and the User on a level of automation that most people don't even know. It's very likely in your fiddling with the router you managed to trigger some sort of automated refresh or reconnection with the ISP's systems; but as it co-incided with your chance, you logically drew it to be your own work that was the solution, rather than the catalyst.

It's a complicated relationship, but the majority of the keys are in thier hands. I'd definantly place a few phonecalls nonetheless.

Potentially, several different ISPs could have the same problem. It happens all the time here in Swansea. All the ISPs use the same lines, same network, same physical hubs. If the master ISP that owns the network screw up a hub, all ISPs feel the repercussions, not just one. This could easily be the work of one person in Irvine screwing up and the ripples simply pass along to anyone try to make that routed connection. The ISPs don't actually check individual pages for problems connecting unless there's a flood of complaints, they're probably all attempting to route you along the exact same line that's having the fault. Different companies makes for many different variables, but the network they use for transmission is very much the same.

[druidymgee]

right this is really lame. tried all diffrent programs such as firefox and is not workin. It must be NTLS fault. All post on here if you would be so kind and it will help us get a chance of gettin back on the wow site.

http://www.cableforum.co.uk/board/80/33615732-world-of-warcraft-help-website-problems.html

i have tried the whole DNS and making proxy servers and all that other crap but nothing still. i cant play wow without bloody internet site.


THIS IS GASH. and NTLS helpline sucks ballz too.

http://www-en.curse-gaming.com/devtracker/2/en/details/12235/

another person with NTL cant get on. its obviously not our computers its either wow or NTL.

[MeeInOC]

The fact that changing the DNS works is almost certainly pointing to the ISP.

I just reread through this thread and I haven't seen anyone who said changing the DNS worked.

For instance, if my router fails to achieve a level of performance equal to 1.5 MBPS or slightly above within 10 seconds of bootup, the network that all ISPs using for routing in this country concludes my speed to be unachievable at 1.5 mbps and reassigns me the speed 1.0 MBPS for three days, impossible to reset to the higher speed.

I just checked your profile and the info wasn't listed, so I don't know in which country you're living. But, here in the states not all ISP's work that way.

It's very likely in your fiddling with the router you managed to trigger some sort of automated refresh or reconnection with the ISP's systems; but as it co-incided with your chance, you logically drew it to be your own work that was the solution, rather than the catalyst.

You're right, that is possible. It's also possible that my changing settings was a catalyst to reset part of the modem, or part of the router as well. It's also possible that I changed a setting that just made things work better. Since I didn't take notes, I can't know for sure, but I thought I changed most (if not all) of the settings back to what they were, so your catalyst analogy makes sense and is entirely likely to be the case.


I'd definantly place a few phonecalls nonetheless.

Are you still talking about calling the ISP? If so, what would you tell them? As I stated in an earlier post if you call and say "I have a problem with my connection. I can get to every site I try except for most of the ones run by Blizzard.", I'm pretty sure your ISP is going to answer back "The problem must be with Blizzard, then."


Potentially, several different ISPs could have the same problem. It happens all the time here in Swansea. All the ISPs use the same lines, same network, same physical hubs. If the master ISP that owns the network screw up a hub, all ISPs feel the repercussions, not just one.

True, if one company owns the lines and several companies are leasing the lines, any problem caused by the owners will affect the lessee's. But... in this situation most of the posts are about NTL (I'm guessing that's an ISP in England?), but... there was my post mentioning SBC (a dsl connection), and someone else posted about Comcast (a cable connection). Now... I don't know about about NTL, but... I'm pretty sure that Comcast and SBC aren't sharing any equipment.


This could easily be the work of one person in Irvine screwing up and the ripples simply pass along to anyone try to make that routed connection.

You're right, it could be the work of one person in Irvine. It could also be the case that the "one person" happens to work for Blizzard. Right now, we don't know.


And now, as I stated in a previous post, I'm not saying Blizzard is to blame here. I'm honestly not. But... if we look at the information we have, there are several people in different countries using different ISP's using different types of connections (dsl vs cable) having what appears to be the same, or similar, problem connecting to the same sites and all those sites are run by Blizzard, and... it appears that the problem started at about the same time for all of us.

What is the common factor here? Blizzard's websites.

But... we know it can't be only Blizzard's sites because then no-one could get to them, and it appears that the majority of people can. This is why I suggested that maybe Blizzard made a change to their servers that made them less tolerant of something. Less tolerant of what? I have no idea. But maybe if we can figure that out we'd have better luck calling our ISP's because instead of just saying "We can't get to Blizzard's sites", we'd be able to provide more information that might make it more likely to get the problem solved.

-MeeInOC-

After rereading my previous post I realized that I might just be totally wrong. Maybe it's all just a bizarre coincidence? Maybe we're all survivors of UFO abductions? Maybe we've all done Blizzard wrong in a previous life? Maybe we're the people with a second toe longer than our big toe? Maybe we're the people who happened to hiccup and sneeze at the same time at some point in our lives? Maybe it's a CIA plot. Maybe KGB? Like... did you ever see that episode of Twilight Zone where the power went out in the whole neighborhood except for just one house because the goverment wanted to see how people would react? Maybe it's like that, but only with Blizzard websites instead of electricty?

Anyway... I just felt like posting a "Tension Breaker". Hope no one minds too much.


-MeeInOC-

[Kalos]

True, if one company owns the lines and several companies are leasing the lines, any problem caused by the owners will affect the lessee's. But... in this situation most of the posts are about NTL (I'm guessing that's an ISP in England?), but... there was my post mentioning SBC (a dsl connection), and someone else posted about Comcast (a cable connection). Now... I don't know about about NTL, but... I'm pretty sure that Comcast and SBC aren't sharing any equipment.
You might not see that as sharing equiptment, but they do. The lines leading in and out of Calafornia are one and the same, and there are far more ISPs than there are cables; invariably leading to sharing. If one of these lines went wrong unknowningly in a manner that didn't send up red lights, the ISPs who had paid up for the use of that line's connection would see no service for those who use those ISPs for websites in that area. Those who happen to have ISPs who had paid permissions to use more than that line or simply another line into that region would not have the problem. Fitting perfectly. It explains why only the same handful of ISPs are affected, only that site is affected, and why users are having such problems. Also how they're getting solutions by tweaking their routers sometimes. When we make a connection, we are assigned preferred paths of data rather than the most direct one, because that might be more busy and slower, like a road it may be faster for the ISP to direct you around. In an example, if I wanted to get a signal from Park Hall to Telford, I could either take the line down to Shrewsbury's exchange, or my data could be directed across the slower route east past Ellesmere and southwards down from the exchange just beyond there. If my ISP only ha assess to one line which was was slow or faulty and therefore the only one available to me, sucks to be me. Now if I could reconnect at a time where lees people were accessing one line rather than the other, and my ISP had permissions of use on both, the ISP would assign me to the less busy line, whichever that is. If they didn't realise any fault (imagine for some inexplicable reason, everything went through except anything in the colour Red) then anything I sent to that region would be fine except for that in Red. Replace the word Red with HTLM, and assume all other coding is transmitting fine.

This isn't a fly-by-night guess. I would call up your ISP and tell them exactly this "I can't view this site, my next door neigbour can; the website is definantly up and running, what is going on?" Tell them it is confirmed the website is operational.

[lagmurof]

Greetings from land far away. Damn I'm having the same problem too. I thought it's my ISP issue but I'm starting to doubt that again since some of you have similar problem. So right now I can't get into the game, keep getting 'Unable to connect' everytime I try to log into the game. I can't even load the main website, armory and forums too. Although somehow I can open up http://www.wow-europe.com/en/index.xml and the forums as well as blizzard.com. Since I managed to open up blizzard.com, I used the online form to ask for some support.

It's been three days now. I'm getting sooo annoyed since I have no idea what's going on. I tried ipconfig /flushdns and it's useless. I turned off the firewall, resetting my router-modem, etc but no luck.

And... yelling at your ISP about something like this, when we don't know what has caused the problem, might not do much. In fact, I have a pretty good feeling that if you called your ISP and said "I'm having a problem with my connection. I can get to every site I try except for 5 or 6 that are all owned by Blizzard." that your ISP's answer is going to be "It must be a problem on Blizzard's end."

Yep .. I get that answer from my ISP - "It must be a problem on Blizzard's end."

Oh I was thinking maybe my ISP did something to the PORT .. like blocking it. It kinda happened a few times in the past but when I mentioned it to them, they say they never done such thing. Well I don't believe 'em ..

*sigh* I wish I can still open either .. well I just wanna get on the game. Don't care much bout getting into the web for now .. just wanna play the bloody game.

[druidymgee]

hmmm a development mayb! i have tracerted the website and it appears the info falls off on telia server. if you would check your tracers and tell me if it is a Telia server? i emailed them and they told me It looks like Blizzard blocking ICMP and traceroute traffic against their web servers. hmmm... its definately not just us theres more and more of us here now. Gunna ring blizz again cos there emailing sucks BALLZ

ok i have found a temporary soloution to this problem.

go to www.ninjaproxy.com and enter www.wow-europe.com/account.

go through and voula you are on! you can now access your account and Buy more membership! WOOP! enjoy :D incase u wanna thank me ;) im called drooid on bronzedragonflight and pappy on khadgar eu :P

HAVE fun! woop!

[Valas Azuviir]

Telia has been a problem causer before.

Small sample of threads.
1 (http://wow.incgamers.com/forums/showthread.php?p=3832247&highlight=telia#post3832247).
2 (http://wow.incgamers.com/forums/showthread.php?t=382131&highlight=telia)
3 (http://wow.incgamers.com/forums/showthread.php?t=376004&highlight=telia)

[mikado]

I'm having the same problem I'm in Canada and my ISP is Shaw cable, Ihaven't been able to access any of blizzards sites other than blizzard.com since the 2.1 patch came out, I've tried everthing suggested here and so far nothing has helped, even tried ninjaproxy and it came back with an error

[Socialhour]

Similar problem here. Have Comcast tho. Can't browse *.worldofwarcraft.com.

[Serrith]

Same problem here as well. I live in the North Eastern United States, and am using Comcast. I could access the site before the patch, and now I can't if I am using my router. If I plug the modem directly into the computer I can get to the site just fine. With the router though, I can get to every other site except www.worldofwarcraft.com. This is extremely frustrating. Any further info would be greatly appreciated.

[Retorrent]

yah have the exact same problem can connect to every site besides worldofwarcraft.com Ive checked with a friend who works with the ISP and it is on Blizzards end as far as he can tell. Dose anyone know if I can reactivate my account throught billing support via phone?

[prowlera]

Same issue here Can't connect to website or game.

Going to try to fix it via router.


Let you know how it goes

[Retorrent]

Weird thing is I can connect to site at work just fine I wonder why my isp is so jacked

[Majunior]

FWIW.....

I am having the same problem as everyone else. I can play WoW just fine, and get to blizzard.com, but not wow.com, sc2.com or any sub domains (forum.wow.com etc...) In my situation, I am almost sure that the problem lies with my WRT54G linksys router. When I plug directly into my modem, and DHCP an address from from the ISP, and I can browse to WoW.com just fine. But when I am connected directly to the router I get nothing. I used to have a static assigned address and DNS entry, but have adjusted it to get the DNS provided by the ISP(the one that I know works fine), but it's still a no-go.

I have updated to the latest firmware, and eliminated just about all the router settings as being the potential culprit. are the rest of you working behind Linksys routers?

Edit: oh, and I know my DNS is resloving WoW.com correctly. When I ping/tracert, it resolves the name to 12.129.242.22 which seems to be correct.

Edit2:
TRACERT FROM LINKSYS to WoW.com
1 changed to protect me! 9.299 ms 5.946 ms 6.537 ms
2 gig2-2.lvndoh1-ybr2.cinci.rr.com (24.29.0.37) 14.579 ms 6.302 ms 6.049 ms
3 srp12-1.mtgmoh1-rtr3.cinci.rr.com (24.29.0.209) 8.127 ms 7.216 ms 7.766 ms
4 pos2-0.mtgmoh1-rtr4.cinci.rr.com (24.29.1.125) 9.711 ms 8.295 ms 6.674 ms
5 son0-2-2.mtgmoh1-rtr0.columbus.rr.com (24.29.2.61) 9.206 ms 12.191 ms 8.138 ms
6 te-3-1.car1.Cincinnati1.Level3.net (4.78.216.9) 20.733 ms 21.197 ms te-3-3.car1.Cincinnati1.Level3.net (4.78.216.17) 21.247 ms
7 ae-5-5.ebr2.Chicago1.Level3.net (4.69.132.206) 45.938 ms 20.761 ms 31.717 ms
8 ae-24-52.car4.Chicago1.Level3.net (4.68.101.40) 30.399 ms 24.224 ms 23.356 ms
9 ggr2-p3110.cgcil.ip.att.net (192.205.33.185) 31.714 ms 53.086 ms 30.831 ms
10 tbr2.cgcil.ip.att.net (12.123.6.70) 79.589 ms 79.642 ms 84.288 ms
11 tbr2.sl9mo.ip.att.net (12.122.10.46) 133.216 ms 96.986 ms 81.187 ms
12 tbr2.la2ca.ip.att.net (12.122.10.14) 83.260 ms 84.851 ms 80.187 ms
13 12.127.3.189 (12.127.3.189) 143.706 ms 129.249 ms 240.426 ms
14 12.122.255.74 (12.122.255.74) 84.322 ms 80.929 ms 80.632 ms
15 mdf001c7613r0003-gig-10-1.lax1.attens.net (12.129.193.242) 84.140 ms 85.209 ms 81.801 ms
16 *** Request timed out

TRACERT from PC connected to Modem
Tracing route to worldofwarcraft.com [12.129.242.22]
over a maximum of 30 hops:

1 5 ms 6 ms 6 ms ** you no get my IP!
2 6 ms 9 ms 5 ms gig2-2.lvndoh1-ybr1.cinci.rr.com [24.29.0.33]
3 6 ms 6 ms 6 ms srp13-1.mtgmoh1-rtr4.cinci.rr.com [24.29.0.210]

4 6 ms 8 ms 8 ms son0-2-2.mtgmoh1-rtr0.columbus.rr.com [24.29.2.6
1]
5 7 ms 7 ms 8 ms te-3-1.car1.Cincinnati1.Level3.net [4.78.216.9]

6 15 ms 17 ms 18 ms ae-5-5.ebr2.Chicago1.Level3.net [4.69.132.206]
7 16 ms 15 ms 15 ms ae-24-54.car4.Chicago1.Level3.net [4.68.101.104]

8 17 ms 15 ms 20 ms ggr2-p3110.cgcil.ip.att.net [192.205.33.185]
9 77 ms 81 ms 78 ms tbr2.cgcil.ip.att.net [12.123.6.26]
10 81 ms 75 ms 79 ms tbr2.sl9mo.ip.att.net [12.122.10.46]
11 77 ms 77 ms 77 ms tbr2.la2ca.ip.att.net [12.122.10.14]
12 75 ms 81 ms 76 ms 12.127.3.189
13 77 ms 79 ms 78 ms 12.122.255.74
14 78 ms 79 ms 81 ms mdf001c7613r0003-gig-10-1.lax1.attens.net [12.12
9.193.242]
15 * * * Request timed out.


It dies at the same place, no matter If I am connected to the router or modem. That tells me that there is nothing wrong with the DNS... It is going through properly in both senerios.

[Serrith]

Strangest thing to me is that I have been using this router for 2 years and it has worked perfectly with WoW.com Why the change now? Because of this new patch? Just seems odd that multiple people's would stop working "all of a sudden".

[Retorrent]

I know that on my connection at work my station is assigned a static IP but my home connection is on one that is assigned one when I log in. I see that some of you guys are behind routers but in my case I have a direct connection to my pc

[druidymgee]

its been about a month now and still not workin. if anyonne happens to ring up blizzard mayb you cud direct them to this forum so they can see its happenin to other people.

[Dochocson]

Same problem here, Linksys WRT54GS v1.1. Can't get to worldofwarcraft.com or subdomains. I can access when I connect directly to the cable modem.

I spent an hour on live chat with 2 different Linksys techs, one of whom could not differentiate between the WoW website and the game. Both ended up telling me to reset the router, which I had already tried.

I will try sending a detailed e-mail to Linksys support and cross my fingers.

[Navarrum]

Im not using a router just 2mb virgin Broadband and im having this oproblem too.

[Navarrum]

does the game still work for all you guys?

[margerineplus]

I'm having the same problem out of nowhere. The site just simply never loads for me. I have SBC Yahoo DSL in Chicago. Nothing was changed on my end.

The game does work. I can run that just fine and play with my friends. However, I use the launcher and the game is completely unable to connect to the news server to show any updates.

[apelogic]

Ok, I had this same problem and it drove me insane, but I was able to resolve it. The issue, I believe, has to do with the IP address you're utilizing. I use a WRT54GS router and I was given ip address 71.296.9.0 by comcast. Every compute I connected throught the router could not access the web page in question, but when I connected one of my computers straight to the router, it designated a different IP and I was able to access the webpage, so I hooked that computer to the router and plugged everything back in, now I could not access the web site again, because the IP returned to 71.296.9.0. so.. I access the router interface with the computer that was successful and I had it clone the MAC address. Recycled the CABLE modem and renewed IP address and the IP was switched. Now I am able to view the webpage once again.
This makes me think that either the IP address might have been banned or has a conflict with that webpage. The only other thing I would think could be MAC address ban, but I can't imagine why my MAC would get banned.. I never done anything on that page other than access my account info, and IP problem would explain why I can access the webpage up to recently. I hope this is useful to all of you, I noticed some of you don't haver routers and might have to wait until your IP address changes the next time.

[Tomski]

I am having the exact same problem. I am able to get onto every other website I ever use and am able to get onto the game also. I have tried it on other computers who use a different ISP and they have the same problem. Also it can't just be a problem with the ISP as many of the posts here are from the US whilst I'm sitting here in England. We deffinately don't have ISPs who use the same line *shrug* Its just annoying really. Personally I think there is a higher chance that Blizzard has done something with their web servers and its affected ours ISPs rather than all of our ISPs doing something at the same time that is affecting our connection to webservers owned by one company.

[Kalos]

I am having the exact same problem. I am able to get onto every other website I ever use and am able to get onto the game also. I have tried it on other computers who use a different ISP and they have the same problem. Also it can't just be a problem with the ISP as many of the posts here are from the US whilst I'm sitting here in England. We deffinately don't have ISPs who use the same line *shrug* Its just annoying really. Personally I think there is a higher chance that Blizzard has done something with their web servers and its affected ours ISPs rather than all of our ISPs doing something at the same time that is affecting our connection to webservers owned by one company.
Actually, it is highly possible that all the ISPs use the same line. For instance, a company called Hextel, offers communications between the Middle East and Europe, they have several other telephone companies all buying up bandwidth on their ability to do transmissions. You may think it's all seperate, but it just isn't. The company you have your internet bill with is in turn using some of your money to buy passage to destinations around the world using other company's networks. Different companies compete to win contracts ("My satillite service can patch in your company's communications inbetween London and the US ten pence cheaper than the competition, go with us" ect) and if all the ISPs that happen to be having problems are using the same middleman company, at any point in the route, even the line into Calafornia itself, then there is a common denominator other than Blizzard.

The reason why some people are able to access it fine enough is that their ISP/Region combination does the routing properly, while those with problems are with a combination between ISP and Region which is just botched. It isn't just a possibility, line sharing is the norm in the industry, and several ISPs usually share the same equiptment at points and work through the same middlemen on long distance transmissions. If everyone who had problems posted A. Location B. ISP we could probably deduce which point is the problem. It could be a very poor routing upon entry of the USA telephone network at a certain point just after being bounced down off a certain satillite, causing calls to Calafornian websites, of the most obscure things, to be simply not followed through.

[Tomski]

I understand your post apart from this part Kalos


It could be a very poor routing upon entry of the USA telephone network at a certain point just after being bounced down off a certain satillite, causing calls to Calafornian websites, of the most obscure things, to be simply not followed through.

Why I have anything to do with the USA if I'm trying to access the wow-europe site, I thought wow-europe had its head quarters in Paris but seeing as I don't really understand much abot this topic I've probably just confused myself to pieces ^-^

Oh and I've changed ym mind, it has to be something to do with what you are talking about Kalos as I'm able to access the sites using a proxy.

[Kalos]

Indeed, the WoW-europe site is based in Europe, not Calafornia. It was an example only, I needed a simple single location. A better example would have been Vietnam, which only has five large data cables running out of the entire nation, all ISPs wanting to visit a site in Vietnam would have to 'pay the piper', at least one of the five, else no connection will get in whatsoever.

[MeeInOC]

The reason why some people are able to access it fine enough is that their ISP/Region combination does the routing properly, while those with problems are with a combination between ISP and Region which is just botched.

The problem with this idea is that I used to have the problem in Southern California using SBC dsl while my next door neighbor, also using SBC dsl (and obviously in the same region as me) didn't have the problem. If it were based solely on ISP/Region combinations, I'd think either we'd both have the problem, or we'd both not have it.

It's possible, though, that apelogic may have the right idea. Maybe it has to do with the IP addresses. Maybe the people still having the problem should try releasing and renewing until they get different IP addresses. If anyone tries this and it works, please post back here so others know and to thank apelogic for pointing you in the right direction. If you try it and it doesn't work, you can blame me for giving you bad advice.


-MeeInOC-

[ZeratulTheDT]

I too have been unable to connect to worldofwarcraft.com for over a month. It's really starting to piss me off because I can't check the PvP honor rewards, or discuss talent builds in the WoW forums. I ask people online for advice and they tell me "OMG GO TO THE WARCRAFT SITE NUB!". Arguing with people like this is pointless.

I live in Michigan, USA. And judging by the few people who have said they have problems and where, I suspect it's a midwest/northeastern problem.

[TheProdigal]

Okay, so I am running OS10 and have a SBC dsl line through a router that has worked fine for the website and the game for half a year. I live in central IL.

For the past few days I have been unable to connect to worldofwarcraft.com or the game log on server. For a day I was unable even to connect to blizzard.com or starcraft2.com but at the moment I can connect to those just not worldofwarcraft.com or the game still. When it first started, I was able to log back into the game a few hours later, now I havent been able to for 48 hours. I am able to succesfully traceroute to my servers (Norgannon) IP but get an error when I attempt to traceroute to worldofwarcraft.com or the log on server IP.

At first I thought it was my provider SBC because a few days ago they performed local maintainence but now I see people with other providers also have the issues, although a number seem to have SBC / live in the midwest or NE.

I've called SBC and Blizzard and they just point to each other. What do we do?

[TheProdigal]

Fixed it. So about 5 days ago we messed with our firewall settings and the problem started 3 days ago...so I dont know why it had worked at first but we went into the firewall settings again and: left NAT on and making sure DNS is working. And just check any filters.

From a command prompt be able to NSlookup worldofwarcraft.com and return an IP.

[ZeratulTheDT]

Could you give some clear instructions on what to change to fix this problem please?

As far as I know my DNS settings and all that haven't changed in months.

[TheProdigal]

Im not really the one who fixed it...I was just looking over his shoulder and I can't really give detailed instructions since you probably have a different firewall, but I believe the theory that blizzard has probably been tweaking their settings and those of us with strict firewalls may have no longer been compatible when we were before. The best I can tell you is to make sure DNS is enabled for wow.com.

[gooserider]

So, I managed to fix it for myself . Here's what I did:

- Went to my router's preferences.

- Changed my MAC address (randomly changed one letter/number to another letter/number).

- Restarted my router and cable-modem.

That was it - and now I can get on worldofwarcraft.com without any issues so far. This really does sound like individual IP blocking on the part of wow.com - but I can't be sure.

[Dantec]

im having the same problem as all of you, but i have a freind he has the same isp as me comcast but he can acsess all of WoW's sites. so it must be and induvidual ip block or something

[Zenrose]

I have tried so much for months to get the WoW website to work for me and nothing worked. I tried gooseriders suggestion and it worked!!!!!!!!!!!!!! I cant believe I am actually seeing the website! Thanks for the help! :laugh:

[Tunga]

The best I can tell you is to make sure DNS is enabled for wow.com.This doesn't even make sense, you don't enable DNS per site/address.

[Dantec]

has any one been able to come up with a solution to this problem????!

[Kalos]

has any one been able to come up with a solution to this problem????!
Well, if you'd care to read only four posts above your own:
So, I managed to fix it for myself . Here's what I did:

- Went to my router's preferences.

- Changed my MAC address (randomly changed one letter/number to another letter/number).

- Restarted my router and cable-modem.

That was it - and now I can get on worldofwarcraft.com without any issues so far. This really does sound like individual IP blocking on the part of wow.com - but I can't be sure.

[Dantec]

what mac adress the router mac adress or what?

[Muffinbar]

Just today I started having this same problem. I can't access worldofwarcraft.com or log into the game at all. I've tried changing the routers MAC address as shown above, but it is still not working. I'm sorry if I am bumping this from too far back, but I'm really in need of a solution. Blizzard and my ISP just point at each other for what is wrong, so I'm really not sure what to do.