WoW Email help

[Buron]

Hey, Just a few days ago i got this email in my mail box:

From: FAKE ADDRESS EDITED

Greetings!

We are writing to inform you that, unfortunately, we have had to
temporarily suspend your World of Warcraft account and place a final
warning on it.

It has come to our attention that You are trying to sell/trade your
personal World of Warcraft account. As You may or may not be aware of,
this conflicts with the EULA and The Terms of Agreement you agreed to
accept. If this proves to be true, Your account can and will be
disabled. It will be ongoing for further investigation by Blizzard
employee\'s.

Blizzard might consider taking legal actions against your offence, if it
seems too be of an extreme nature.

If You wish not to get Your account suspended You should immediately
verify Your account. This action is undertaken because we at Blizzard
Entertainment take these sales quite serious. We need to confirm that
You are the original owner of the account.

This is easiest done by confirming Your personal information along with
concealed information about your account.

You can confirm that You are the original owner of the account by logging
on your account management page:
EDITED FOR OBVIOUS REASONS ~ Kalos

If You ignore this mail Your account can and will be closed permanently.
Any further attemts at a sale related to Your IP will result in an
immediate termination of all accounts in Your possession.

Regards,

Blizzard Entertainment Europe

Account Administration Team

TSA 60 001

78143 Villacoublay Cedex France





I Already confirmed my account but now i'm thinking its a spam.
The email addres they send it to wasnt even my the email adress from my main wow account. I have alot of trail accounts and some are on that email address. But now the information i filled in on the site ( it was wow site, altough it looked very like it.) was from my main wow account and thats on a other email adress.

Can you guys help me?

Thanks,

Buron

[Tunga]

This is 100% FAKE. Change your account and e-mail passwords IMMEDIATELY.

Could someone edit that link out too?

[Buron]

Well i didnt really have to fill in much important things. Only my email adress, cc number ( dont use credit card so left that unfilled), secret question awnser, where i live, phone number, post code, i dun remember if i needed to fill in account name.

[Kalos]

That link was a spoof, a fraud attempt. If you put your details into it, they now have your account details, and can login and change it themselves unless you beat them to it. If they get there first, you've practically lost your account.

[surodat]

Well i didnt really have to fill in much important things. Only my email adress, cc number ( dont use credit card so left that unfilled), secret question awnser, where i live, phone number, post code, i dun remember if i needed to fill in account name.

All that stuff is important. Very important, if it all goes together. Do what Kalos says, NOW.

[Buron]

My account is still unharmed. I can still login. So i think its okay. I already changed my password. I Don't think they can do anything with it.
this is what i needed to fill in :
Address
Zip code
Phone number Daytime
Country
Account e-mail
CD-key
Secret Question Answer
Last 4 digits on Credit card used on the Account (if any)

filled them all exept wrong email and no cc number.

Changed my wow password, 2 emails passwords that were connected with the ''case''. and can still log in on all the things. So thay cant do anything now can they?

[Mollymog]

This is the same phishing e-mail my partner and I got five or six times within the last week. I mentioned it on this forum a couple of days ago. It is an effort to gain your information to compromise your account. As others have said, change everything immediately. Blizzard will never ask you for passwords or the like. Only someone trying to gain access to your account needs that.

As in your case, the e-mail addresses on which we got these e-mails were not the ones associated with the two accounts here.

[Buron]

Note: I have provided them with a WRONG email adres thats not the email adres that belongs to my REAL WoW Account. So they can't recover my password!
But i'm going to sleep now. Cya

[Tunga]

You should really call Blizzard and tell them about this anyway. The details you listed can be used to "reclaim" a stolen account. They can phone up and give them your secret question/answer, CD-key, etc, to "prove" that they are the owner of the account. I don't know specifically if you need everyone one of these details but you want to get them changed where possible. Don't take a chance.

[Kalos]

You should really call Blizzard and tell them about this anyway. The details you listed can be used to "reclaim" a stolen account. They can phone up and give them your secret question/answer, CD-key, etc, to "prove" that they are the owner of the account. I don't know specifically if you need everyone one of these details but you want to get them changed where possible. Don't take a chance.
Exactly. You've handed them enough information to allow them to put the ownership of the account into dispute, if this did turn into an incident Blizzard would find it near impossible to work out which one of you is the real owner and thus ban the account. This should certainly be discussed with thier people before it does get put into contest, they know the secret question and other such unique aspects designed to identify you by.

BTW, next time you get an email that asks you for your details, do contact community groups such as ours, we'd have been able to tell you in a heart beat that link was a spoofed one (It mispelt 'Europe', pretty much a dead giveaway)

[Buron]

Yea ok but do i have to speak english on the phone? I'm just a Dutch schoolboy so i'm not that good at english already. Can i send an email? Yesterday i sended them one to them. but thats not really with details and stuff. I need to send a new one. Do they have an e-mail adres so i can make a good full email with all the details?

[Tunga]

From the Billing Support page (http://www.wow-europe.com/en/support/accountbilling.html):
Phone support is provided in English, French, Spanish, and German. As we have many nationalities in Blizzard Europe, we may be able to answer your queries in other languages but this service cannot be guaranteed. You can also contact our Customer Support Team through our Webform (http://eu.blizzard.com/support/webform.xml?locale=en_gb) or use our FAQ (http://eu.blizzard.com/support/index.xml?rootCategoryId=2240&locale=en_gb&gameId=11) section.

Netherlands: 0800 0203479 (free)Call that number, sounds like there's a fair chance they can find someone to speak to you in Dutch (or whatever it is you want). Or use the webform which has an option for "Account Security/Compromise".

[Kalos]

Yea ok but do i have to speak english on the phone? I'm just a Dutch schoolboy so i'm not that good at english already. Can i send an email? Yesterday i sended them one to them. but thats not really with details and stuff. I need to send a new one. Do they have an e-mail adres so i can make a good full email with all the details?
Well don't send them all the Personal account details. A Blizzard employee will NEVER ask for things like your secret question answer in an email, the only times I've ever seen is required is over the phone. Never send your personal account details, just the basic minimum, the focus is on the story and your matter of concern. Once that has been established, the Blizz guys will decide what is necessary from there. If you want verification that an email response is sound, post it here and we'll look over it (Obviously censor any personal information, anyone can be looking on these forums, good and bad).

Also, if you just sent an email to them, and are now asking for an address, it does to tend to make me wonder where you sent the first one? (Not the scammers again hopefully)

[Buron]

Well i did wrote 1 and send it at the web form, but that was not really a detailed mail. Now i wrote and send 1 with all details( the things i filled in on the spoofers site) to wowaccountadmin at blizzard dot com/
Hoping to get an awnser soon. I'm going to Belgium with school next week from monday till friday evening.

[semiiramiis]

My account is still unharmed. I can still login. So i think its okay. I already changed my password. I Don't think they can do anything with it.
this is what i needed to fill in :
Address
Zip code
Phone number Daytime
Country
Account e-mail
CD-key
Secret Question Answer
Last 4 digits on Credit card used on the Account (if any)

filled them all exept wrong email and no cc number.

Changed my wow password, 2 emails passwords that were connected with the ''case''. and can still log in on all the things. So thay cant do anything now can they?


They can indeed do things with this. You gave them all the information that Blizzard uses to check that you are you. Ie... "Hey..Blizzard... I've forgotten my wow password. I need a new one." Blizzard: "Okay... what's your secret question answer?" You need to inform Blizzard immediately that you feel your account has been compromised, and take it from there.

[Buron]

i'm gonna call in a few mins now :)

EDIT: Ah damn they're closed -.- its just so spupid that i fell into their trap ._.

[Gorny]

Do a virus scan for Keyloggers, etc.

-You never know.

Edit: Kalos or Valas, might want to nuke the links to the wowaccountadmin thing, someone else that clicks on them might suffer a keylogger or something.

[Valas Azuviir]

Edit: Kalos or Valas, might want to nuke the links to the wowaccountadmin thing, someone else that clicks on them might suffer a keylogger or something.

Far as I can tell those are the legit Blizzard e-mail addresses. Not really links perse, just an auto-activation process for outlook to send an e-mail to that specific address.

[Gorny]

Far as I can tell those are the legit Blizzard e-mail addresses. Not really links perse, just an auto-activation process for outlook to send an e-mail to that specific address.

Cool, then i guess we can keep our cookies intact :P

[Tunga]

Yeah, the bad link that I mentioned was nuked already.

[Buron]

But guys, if he changed my secret question he cant even get my account becouse he don't know my email adres. Right?

[Wintrow]

I still suggest you change your secret question asap as well, if you haven't already...

[Tunga]

If someone has stolen the main door key for your house do you:
a) Change the lock.
b) Just leave it since you have a deadlock and he doesn't have the key for that.

Now apply the same principle to your account.

[Kalos]

If someone has stolen the main door key for your house do you:
a) Change the lock.
b) Just leave it since you have a deadlock and he doesn't have the key for that.

Now apply the same principle to your account.
Exactly. You should change all possible information that the scammer now has in all ways that you can. A leak is still a leak, even if it is only partial. Invalidating that leaked information by replacing it with different information means that information the scammer holds is no longer relivant or correct. I lost my debit card, I cancelled the card within half an hour of the laft time I had used it, but it turned up the following day. Was it really necessary? Debatable, but with that card, if you knew the pin number, you could essentially take money out of my account.

Just because the scammer hasn't broken all the lines of defence doesn't mean you shouldn't bother to repair the defences that have been exposed. Change the information only makes you safer, so why the debate over the degree of importance of the leak, just change the info.

[Buron]

Ok guys just called them. I said what that i feel my account has been compromised. And i telled them what they know. He asked some guy for it and checked my account and email. She said that she will make an note on my account so if any1 ever call again and tries to be me he/she has to verify itself with the things they dont know.