Ðealor
28-01-2009, 07:38 AM
A lil story which happend to me some weeks ago. Please read it carefully.
After 4 hours waiting friday night (01/16/09) a GM finally answered my ticket during a CoT 4-Timerun. He didn't wanted to talk about my very basic issue and told me that my name "Ðeålør" is a violation of Blizzards namerules.
My first thought was that I've used to many special characters but he told me quickly that my name is inappropriate for a game rated teen and my name is associated with drugs and drug dealers. I've tried to explain him about half an hour that this was my original name since classic-WoW (I made Rank 13 with that name) and even on a rp-server nobody complained about my name ("Dealar"). I've also told him that Dealer only means trader/merchant or "damage dealer" in English, but he just ignored me and told me to delete my character and to create a new level 1 character with the same name. I refused his "order" (it felt like one, he was damn rude the whole time!) and he got angry and told me he would kick me / ban me temporary and do it hisself.
So I thought what the heck about the name and a GM would be knowing what he was doing. But I was wrong. Well, I created a level 1 character with the same name as before, logged in and after another 10 pointless minutes of dicussion and bad name suggestions he accepted one of my proposed names. He told me to log out, delete the level 1 character and log in with the restored level 80 character. After that he just disappeared. Neither the usual "bye-macro", nor the usual customer survey.
First thing I've noticed was that all my addons were malfunctioning and I was kicked out of my guild and all arena teams. I had a damn bad feeling at this time. I configured all addons and told my mates to invite me to the guild and all arena teams. In a flash I found out that my personal arena rating was at 1500 at all teams and I had stats of 0 wins and 0 loses.
I wrote a ticket immediatly and got a GM after 4 hours. He apologized and asked me about all the details like when my last game was, with who, which rating and so on, so he could send all the given data to an investigation team.
That was one week ago. Nothing happend since then, even though I contacted the GMs every single day and asked for the result. Some GMs even seemed pissed and behaved very rudely. First time they told me to wait 1 to 2 days, then until Wednesday (01/21/09) and then until "the weekend" (01/23-25/09). I wrote my last ticket friday afternoon and a GM answered it saturday morning (after 10 hours of waiting). I was afk at this time and he wrote me a standard-letter which said that I should be more specific in my ticket (I wrote 4 sentences and the log should explain it all)... Another GM even told me they've sent the whole case to the US and they would investigate my case there, which sounds very unlikely to me and just seems like a lie.
This whole bad experience really took the whole fun out of WoW for me and my team. Additionally the rude behaviour of many GMs and the continuously decreasing level of support ruins it totally.
Just by the way, we've been 1915 in 2-2, 1800 in 3-3 and 1700 in 5-5. That wasn't very very high, but we were proud of it, because we've played some unlikely combinations and it took us some weeks to get this rating (in 2-2 at least). So we really can't and don't want to just push it fast and easy. It's even not really about the rating, but the whole fact. It could happen to everybody, whether your rating is 3000+ or not. I won't write any new GM tickets from now on because it's pointless and their whole job is to stall the customers.
Dilear - Horde - Nera'Thor [EU - German]
p.s..: I hope this incident is a warning to all players about the arbitrariness of the GMs and won't be overlooked by Blizzard. Again, it's a true story, sadly.
I posted this on some other forums and the official WoW-forum to make the players aware with who they're dealing with when contacting a GM.
Update: 1/25/09 - After 2 hours of waiting for the GM to check the log out, he told me that he can't find anything and will initiate a new investigation. He also forbid me to write any other ticket about this case...
Update 1/26/09 - After logging in I saw a prompt to change my charactername (Imagelink (http://img502.imageshack.us/img502/6724/neusgy2.jpg)), no comment from a GM or anything, ****ing ridiculous. My new name is now Dilar.
All upcoming updates will be posted on www.gmdeletedrating.tk or in this thread.
After 4 hours waiting friday night (01/16/09) a GM finally answered my ticket during a CoT 4-Timerun. He didn't wanted to talk about my very basic issue and told me that my name "Ðeålør" is a violation of Blizzards namerules.
My first thought was that I've used to many special characters but he told me quickly that my name is inappropriate for a game rated teen and my name is associated with drugs and drug dealers. I've tried to explain him about half an hour that this was my original name since classic-WoW (I made Rank 13 with that name) and even on a rp-server nobody complained about my name ("Dealar"). I've also told him that Dealer only means trader/merchant or "damage dealer" in English, but he just ignored me and told me to delete my character and to create a new level 1 character with the same name. I refused his "order" (it felt like one, he was damn rude the whole time!) and he got angry and told me he would kick me / ban me temporary and do it hisself.
So I thought what the heck about the name and a GM would be knowing what he was doing. But I was wrong. Well, I created a level 1 character with the same name as before, logged in and after another 10 pointless minutes of dicussion and bad name suggestions he accepted one of my proposed names. He told me to log out, delete the level 1 character and log in with the restored level 80 character. After that he just disappeared. Neither the usual "bye-macro", nor the usual customer survey.
First thing I've noticed was that all my addons were malfunctioning and I was kicked out of my guild and all arena teams. I had a damn bad feeling at this time. I configured all addons and told my mates to invite me to the guild and all arena teams. In a flash I found out that my personal arena rating was at 1500 at all teams and I had stats of 0 wins and 0 loses.
I wrote a ticket immediatly and got a GM after 4 hours. He apologized and asked me about all the details like when my last game was, with who, which rating and so on, so he could send all the given data to an investigation team.
That was one week ago. Nothing happend since then, even though I contacted the GMs every single day and asked for the result. Some GMs even seemed pissed and behaved very rudely. First time they told me to wait 1 to 2 days, then until Wednesday (01/21/09) and then until "the weekend" (01/23-25/09). I wrote my last ticket friday afternoon and a GM answered it saturday morning (after 10 hours of waiting). I was afk at this time and he wrote me a standard-letter which said that I should be more specific in my ticket (I wrote 4 sentences and the log should explain it all)... Another GM even told me they've sent the whole case to the US and they would investigate my case there, which sounds very unlikely to me and just seems like a lie.
This whole bad experience really took the whole fun out of WoW for me and my team. Additionally the rude behaviour of many GMs and the continuously decreasing level of support ruins it totally.
Just by the way, we've been 1915 in 2-2, 1800 in 3-3 and 1700 in 5-5. That wasn't very very high, but we were proud of it, because we've played some unlikely combinations and it took us some weeks to get this rating (in 2-2 at least). So we really can't and don't want to just push it fast and easy. It's even not really about the rating, but the whole fact. It could happen to everybody, whether your rating is 3000+ or not. I won't write any new GM tickets from now on because it's pointless and their whole job is to stall the customers.
Dilear - Horde - Nera'Thor [EU - German]
p.s..: I hope this incident is a warning to all players about the arbitrariness of the GMs and won't be overlooked by Blizzard. Again, it's a true story, sadly.
I posted this on some other forums and the official WoW-forum to make the players aware with who they're dealing with when contacting a GM.
Update: 1/25/09 - After 2 hours of waiting for the GM to check the log out, he told me that he can't find anything and will initiate a new investigation. He also forbid me to write any other ticket about this case...
Update 1/26/09 - After logging in I saw a prompt to change my charactername (Imagelink (http://img502.imageshack.us/img502/6724/neusgy2.jpg)), no comment from a GM or anything, ****ing ridiculous. My new name is now Dilar.
All upcoming updates will be posted on www.gmdeletedrating.tk or in this thread.