My account dissapeared

[paaaladin]

So yesterday i was happily playing and logged off before i went to bed.
Today i come home just to find out that my account doesnt exist anymore!
There is no update notification email in my mailbox or anything. Not even that ive been suspended or banned. My characters arent in the armory and password and email recoveries say that the account doesnt exist in their database.
Help please!:embarassed:

[Erinion]

Sounds like you've been hacked.

Ring Blizzard.

[paaaladin]

Sounds like you've been hacked.

Ring Blizzard.

I live in a country called Estonia and ive never rung any companies like that.
And no i dont think ive been hacked, cus even if the account was deleted i wudv gotten a notification email, but its all quiet no emails whatsoever... Maybe they screwed up with some update and my acc got deled? Im in Nordrassil realm

[paaaladin]

Wait, is it possible that when ur friend sends u like 300g they ban u for suspecting u of gold buying? cus my m8 sent me 300g yesterday.... Shouldnt they give u a notification email or something?

[Valas Azuviir]

Accounts are never deleted, even when you get banned, the account is still there.
They don't even have the software to delete accounts.

So something else is going on.

Try the billing department first.

Russia: 88 005 550 995 (free*)
Finland: 0800 115 269 (free)
Norway: 800 12 277 (free)
Sweden: 0200 897074 (free)

*Free phone number. Please note that some additional fees may apply if you call from a mobile phone or from a surcharged phone line, consult your phone provider for more information.


Are the closest ones to you. They should be able to tell you, if your account still exists yes/no. If, yes, have them patch you through to the relevant department so that they and you can figure out what the heck is going on. (Doubt that the answer will be no, would be a first really.)

They should have an internal switchboard for these things if not, then the relevant numbers are probably.


Russia: 8 10 800 260 940 11 (free*)
Finland: 0800 115 268 (free)
Sweden: 0200 897073 (free)
Norway: 800 12 633 (free)

*Free phone number. Please note that some additional fees may apply if you call from a mobile phone or from a surcharged phone line, consult your phone provider for more information.


And those would be the Tech support numbers.

[paaaladin]

Accounts are never deleted, even when you get banned, the account is still there.
They don't even have the software to delete accounts.

So something else is going on.

Try the billing department first.


Are the closest ones to you. They should be able to tell you, if your account still exists yes/no. If, yes, have them patch you through to the relevant department so that they and you can figure out what the heck is going on. (Doubt that the answer will be no, would be a first really.)

They should have an internal switchboard for these things if not, then the relevant numbers are probably.



And those would be the Tech support numbers.

I sent them a report or account email or whatever... Tbh im scared as s*it to call em im 15 >_>

[paaaladin]

NVM i was just scammed

[Valas Azuviir]

I sent them a report or account email or whatever... Tbh im scared as s*it to call em im 15 >_>

So? Wouldn't be the first time that a kid has called in. Have to keep in mind that some parents aren't that techy savvy to begin with, so while they might be the legal entity with whom Blizzard has entered a lease contract with, but that doesn't mean that they'd have the knowledge to help resolve issues.

Often, the kids are better informed in that regard than the parents.

Anyway, hope you manage to resolve this, scam or not.

[Mazhulsage]

Err, update us when you can? That would be nice.

[snowieken]

Was just going to ask the same, Maz.

What did you mean with "I got scammed"? What exactly happened? Did you solve it? If yes, how?

[Mazhulsage]

Looks like we may not get an update on how/what...