Messaging GMs - Experiences?

[Elly]

Does anyone here have experiences with messaging GMs?

I messaged a GM on my Europe account yesterday and still no reply. I'm wondering if the delay is because it's beta or is this indicative of the speed of service come final release. I've not played any other MMOs so maybe it's nothing out of the ordinary to wait so long.

[Taajstein]

Originally Posted by Elly

Does anyone here have experiences with messaging GMs?

I messaged a GM on my Europe account yesterday and still no reply. I'm wondering if the delay is because it's beta or is this indicative of the speed of service come final release. I've not played any other MMOs so maybe it's nothing out of the ordinary to wait so long.

The consensus on the Blizz forums is that they are pretty fast, however they are pretty moronic most of the time.

"You're stuck? You should uninstall Cosmos"

Stuff like that.

[Hydro]

Originally Posted by Elly

Does anyone here have experiences with messaging GMs?

I messaged a GM on my Europe account yesterday and still no reply. I'm wondering if the delay is because it's beta or is this indicative of the speed of service come final release. I've not played any other MMOs so maybe it's nothing out of the ordinary to wait so long.

GM messaging for me has been quite a varied experience.

I have had a couple that helped me until I fixed whatever problem I was having (normally quest bugs), and they only took about 5-8 minutes to respond to my open ticket.

I have had one GM that never even attempted to solve my problem, he gave me basic advice, which I tried, and after it didn't work he simply said "Well, good luck with your problem, and thank you for testing World of Warcraft".
EDIT - After reading the post above mine, I felt that I should add what his advice was. "Uninstall Cosmos and restart your computer". I did not have Cosmos installed at the time.

As to the speed of getting responses, like i said sometimes I get responses within 5-8 minutes, but sometimes it takes much longer. I have had an open ticket on my rogue for a few days now concerning Tazan's satchel.

[UDPriest]

Originally Posted by Elly

Does anyone here have experiences with messaging GMs?

I messaged a GM on my Europe account yesterday and still no reply. I'm wondering if the delay is because it's beta or is this indicative of the speed of service come final release. I've not played any other MMOs so maybe it's nothing out of the ordinary to wait so long.

The time I message a GM to move my character from location A to B took 20 minutes.

[richijefe]

oh dont sound like good experiences.... 20 minutes to get moved from A to B dont sound that fast ^^ but its a beta, i hope the retail is better.

[Scorch_Hellfire]

what the crap is Cosmos?...

[Calvin]

I messaged a GM on the PvP server yesterday. It was a silly question, but I thought it might have been overlooked in the patch. I sent in a ticket, and within 10 minutes archanius sent me a tell.

I asked him what happened to the black riding wolf, the vendor that used to sell them no longer does. He looked into the question, in a few minutes he responded. "They are in the game, but I can not say where."

So it answered my question, but now I have another. (where?) So even still, I thought it was a good experience. Very quick and polite.

[blindcside]

yeah whatever you do don't tell them you use cosmos. the n00bs blame it on it and its not the reason.

anyways, i got stuck in no-where land after doing the deadmines and /petitioned or whatever and logged onto another character. the GM msged me on my other char and said hey could you get on this char for me? and i was like sure. i logged on, i was still in no-where land. he said where were you last. and i was like deadmines w/my group. and he said i'll move you to SH is that ok? and i'm like sure! (didn't wanna' be back in DM alone) so he moved me and asked if there were any other questions i had. and i asked him some and he answered them. and then i asked if i could buy his head piece from him for 1 gold and he said if you had 100(which i didn't being lvl 18). so yeah he was cool not a pain in the rear or anything.

[kabe]

ive had to page em a few times in the ST, nothing but good things. execpt 1 was kinda slow, i was STUCK some where and he didnt understand what i ment :lol:

if i had to rate em, id give em a 9 out of 10

[wuuz]

i messages couple times a GM . best i got a anwser in 10 min and longest in 4 hour.